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Colocation: Why SLA Agreements Are Smart For Business

Colocation and service level agreements. What are they and why do you need them? In this article, we’ll review what colocation is, how its services are useful to businesses, and then why service level agreements are so important.

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COLOCATION: LOOKING BEYOND COST

It’s hard to decipher the specific cost breakdown of colocation unless you’re already in the contract phase. To determine the best course of action we’ve come up with a few essential colocation service requirements.

For most IT department heads, working within a set budget can be accomplished quickly. The short end of the stick with this process is that you miss out on the bigger goal for your business, like security, hardware, accessibility, connectivity, and support. All of which are essential when considering colocation services. Additional cornerstone items to consider are scalability, expertise, and uptime SLAs. Here’s why:

Security
Access to the data center should be controlled and monitored using security access cards, traps, visual identification checkpoints, and biometric fingerprint scanning. Additionally, the facility should be staffed 24×7 with security to monitor the physical entire facility.

Expertise
In the event of a problem, technical support should be available to you via email or phone at all times; twenty-four hours, seven days a week, all year round.

Uptime SLAs
Downtime is more expensive than ever, both regarding revenue and reputation. Colocation providers offer built-in redundancies across systems and applications ensuring 100% uptime SLAs.

Since we’re all about the transparency, below is our top 10 frequently asked questions… They may help you out!

  1. How long have you been in business selling colocation? 
    • 2001 (16+yrs)
  2. What is your minimum colocation arrangement (per U, ¼ rack, etc)?
    • 1/3 rack
  3. Do you offer managed colocation manage a client owned server?
    • Yes
  4. Do you offer managed services for colocation clients (i.e. tape backup, firewall, load balancing, etc.)?
    • Yes
  5. Do you offer 24×7 client access?
    • Yes
  6. Is your data center(s) SSAE 18 compliant?
    • Yes
  7. What bandwidth providers are available at your data center(s)?
    • L3, GTT CL , XO
  8. What is your bottom colo price point?
    • $125.00
  9. Do you offer roof rights at any of your data centers?
    • Yes
  10. What operating systems do you support?
    • Lynix and Windows

To learn more about colocation or our managed services, click here.

7 Things You Should Know About Colocation

Colocation providers are everywhere. 

With so many to choose from, how do you know which one is right for your business? 

Today, more than ever, it’s important to look below the surface and carefully evaluate the key components of your colocation provider’s offering. There are many reasons why a business would select a colocation facility over building its own data center. Between management, monitoring, and automation tools – cost is definitely at the front of the line.  

To help, we’ve put together a 7-step checklist that you can use to confirm you’re making the right choice. 

Identify The Right Provider With This Checklist: 

  1. Is the provider scalable?  Scalability in colocation terms means that as your infrastructure requirements grow, your facilities grow too. 
  2. Does the facility have high-density capability? Facilities with high-density capability offer advanced connectivity and high-performance options, on demand. 
  3. What kind of security does the provider offer? With data security on the rise, your colocation facility security should be no different. 
  4. Uptime matters. How does the provider ensure this? Facilities offering high redundancy ensure availability to your business applications. 
  5. Is NOC support included? Support should be included not an additional fee. In the event of a problem, technical support should be available to you via email or phone at all times. 
  6. Does your provider deliver Data Center bandwidth to your office? All offices, even your remote locations, should receive data center bandwidth. 
  7. Can you connect your rack to layer 2 private connections? Layer 2 private connections ensure your business-critical data is kept o the public Internet. 

For a downloadable checklist, see our 7 Things You Should Know About Colocation resource.