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Tips for Supporting Your Clients Network

Does supporting your client networks wreak havoc on your day-to-day productivity? If so, then this is the article for you. Managing client networks can be tricky. A picture-perfect set-up would be if each network device you managed came from the same manufacturer. But an experienced MSP knows better.

Did you know that 75% of MSPs manage at least four or more network devices from various manufacturers?

Well, now you do. Some MSPs have even reported up to twenty vendors for one client’s network.  How crazy is that?

To reiterate, managing various networks is a standard process for most MSPs, but just because it’s standard doesn’t mean it’s less complicated.

Managing client networks requires the understanding of managing diverse OS systems, various languages, and a whole LOT more. Even though standardization is preferred, it is not practicable for all scenarios.

Because we’re in the network business, we decided to offer a few tips for supporting your clients’ network. Hopefully, you find them helpful!

Tips for Supporting Your Clients Network

Out-Of-Band Management

Establishing a connection to a device via a substitute connection similar to a serial interface without utilizing the production network is out-of-band management. It can be used to access network devices when your product network is inaccessible. Switches, routers, firewalls, and other network elements can usually be configured via serial connections to the device. It offers command line control on the device in the absence of network interfaces.

IPMI (Intelligent Platform Management Interfaces)

When the primary metal server is not accessible, and the server’s OS gets corrupted and stops booting, remote connection to the machine cannot be established through SSH or RDP, which means inability to restore the backup or reinstalled OS remotely. The server can be managed out-of-band through IPMI. It serves as an IP switch and remotely creates a mouse, keyboard and video access to the server over the network. IPMI allows rebooting the server or repairing or reinstalling OS in situations where OS is corrupted and serve is inaccessible.

Console Servers

Console servers offer several serial ports, which can be linked to the serial console ports of different network elements. When the internet connection is down, they allow administering network devices over its 3G or LTE networks remotely. Even though the client would not have internet access until the repair has been done at the ISP end, you will be capable of making local infrastructure accessible. Because IPMI makes use of network interface controllers (NICs) for access, IPMI devices would also be inaccessible when the network is not available. The good news is that console servers are equipped with several NICs that allows server IPMIs to link directly to the console server. This further allows remote access to IPMI equipped server through the console server even when there is no internet connectivity.

Need help with managing your client’s networks? No problem.

Partnering with the best in business vendors, MSPs, and VARs, we offer an array of managed network services through our partner program. Whether you want to use us directly or share the customer service side of things, we are flexible. Check out our partner program to learn more!

Colocation: Why SLA Agreements Are Smart For Business

Colocation and service level agreements. What are they and why do you need them? In this article, we’ll review what colocation is, how its services are useful to businesses, and then why service level agreements are so important.

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Small vs. Big Cloud Providers: 4 Components to Making Strides in the Market

Cloud computing and infrastructure is a rapidly developing sector in the tech industry. The production side of this market has a variety of businesses providing this service to both local and international clients and companies.

The obvious key players include Amazon, IBM, Microsoft, and Google, all who have a significant share of the market. However, despite the massive hitters, there are others like the smaller niche providers, that can be taken into consideration as well.

Small cloud providers are an anomaly. Their purpose is aimed at providing services to smaller businesses that range up to mid-market sized companies that do not need to go mainstream. Aside from their market segment, a majority of them have also carved out niche specific industries like real estate, healthcare, or manufacturing. This go-to-market strategy gives them the shoe in they need so that they can penetrate their markets strategically. However, due to bidding wars between industry giants, the most common set back for smaller firms, like many businesses, is brand awareness and gaining customers. The bidding war between the larger firms is a classic example of Economics. But, the niche specific markets have proven to help smaller firms effectively gain traction within the cloud space market.

To give you an idea, here’s how smaller cloud providers score BIG points within their fields:

  • Customer Handling or Relationship Building
  • Specialization
  • Customization and Tailored Services
  • Innovation

Overall, these four key components are what make the ultimate difference.

Businesses are no longer paying for a utility like service – they’re investing in a solution. Similar to dating, but instead of thumbing through tender, you’ve committed yourself to one person versus dating someone new every week; the solution-based model removes the “transaction” like experience and helps pave the way for a long-term relationship. We break it down even further for you below.

Breaking it down further

Customer relations: Large firms do not have the time to give individual attention to each customer. They can’t cater to every customer’s unique need or spend hours reviewing their service with them. Their methods are more formal and professional. The customers have to go through a chain of people instead of directly dealing with the person in charge. In other words, you pay me for this service; I provide you the service – end of discussion. Smaller firms, on the other hand, focus more on relationship building so they can retain their clients. Their dealings are more intimate because the people in charge are usually the ones handling the client’s requests. Also, smaller firms have fewer clients giving them the ability to spend more time with each customer.

Specialization: Small firms are more focused and are providing one service; unlike larger firms who are producing numerous services and products. Not only does specialization give smaller firms an advantage, allowing them to develop the most effective strategies and streamlining production, it also helps them achieve economies of scale.

Customization: Larger firms usually have a generic service with fixed rates that are functional for all their clients. Smaller firms, on the other hand, need to do more to survive in the market, which allows them the upper hand. Smaller firms can “tailor make” their cloud services based on the customer’s needs, budget, requirements, and the industry they are operating in.

Innovation: If you offer the same thing that everyone else is offering then why would customer select you? Innovative products and services are the name of the game and help establish a small firms mark. Giving them a leg up on offering unique services.

All of these points are where small cloud providers and cloud computing startups can create the highest value. Working on these areas is key to thriving within the market. Firms that are already focusing on improving these areas are seen as taking more considerable strides in the cloud computing market.

Are you already a cloud provider? Expand your network by joining our cloud marketplace.

Connectivity – Cloud Solutions for the Enterprise Environment

Connectivity.

Defined its meaning refers to the quality, state, or capability of being connected to a computer or series of computers.

That’s fine and dandy when placed in a dictionary reference, but in the IT world, it’s SO much more than that. The complexities involve connecting your computers to the Internet, your Internet to servers, your servers to the cloud, and your cloud provider to all of the applications your business requires to operate. And that’s a very basic representation of the details.

But even in a basic representation, you can see just how deep the rabbit hole can get.

As cloud services progress, enterprises are accessing the benefits of multiple service providers via one connectivity strategy. Cloud connectivity plays a significant part as more companies opt for cloud services to solve their business data needs. Enterprises looking to optimize their applications can combine their cloud service of choice into one solution – a hybrid cloud.

It’s like a common public or private cloud, but so much better!

In short, here’s why:

Hybrid cloud offerings merge data center services, cloud access, and managed services into one simplified, fully optimized solution.

If you can’t beat them, join them.

According to the 2017 State of the Cloud Survey, 67 percent of enterprises are already participating in one, and the number is set to increase in the upcoming years. Enterprises already working with cloud service providers can quickly make the shift to a hybrid ecosystem by engaging in a hybrid cloud strategy.

Here’s how.

Your cloud provider’s performance is only as good as your connectivity solution. So, if we were to place you in the driver’s seat wouldn’t it make life a whole lot easier to combine all of your services into one unified solution?

We certainly think so.

That’s why Massive offers the Cloud Exchange Connect. You can extend your WAN from any location to include the cloud platform of your choice or a registered cloud provider from our marketplace. Our advanced high-performance connections are secure and dedicated to you. Meaning, your business-critical data stays secure because it’s all routed through a private network.

Similar to a typical hybrid cloud, the MASSIVE Cloud Exchange Connect Includes:

  • Private secure connections directly to Cloud Platforms and SaaS providers (Speeds from 10 Mbps to 10Gbps).
  • 10 Gig private network transport with predictive routing to avoid Internet bottlenecks and network slow down.
  • Faster speeds, less latency, much better security
  • Premium-Blended Internet.
  • Global availability and multiple configuration options.
  • And any Managed Services you need to be monitored around the clock.

Making it an optimal choice when your IT Team begins researching their options for a cloud solution. To learn more about our Cloud Connect Services, click here!